Our Values and Guiding Principles:
Excellent care for our residents
- We establish and nurture a model of interdisciplinary partnership in management of resident care.
- We respect the dignity and individual self-worth of every resident.
- We regard our residents' well-being as our #1 priority.
- We address residents' physical, emotional and spiritual needs.
- We create pleasant surroundings by providing superior facilities and services.
- We create a sense of caring by showing compassion and consideration.
- We commit to best practices using all human resources.
- We set the industry standard for operational excellence.
- We invest in our residents' future by providing opportunities to develop and grow.
- We involve the extended team: families, communities, agencies, etc.
Family atmosphere for our associates
- We attract and retain the best associates.
- We treat each other with dignity and respect.
- We communicate openly and honestly.
- We enhance relationships and results through trust and teamwork.
- We empower associates using delegation and participative decision-making.
- We invest in our associates' future by sharing opportunities to develop and grow personally and professionally.
- We provide resources for ongoing professional development.
- We value diversity in our associates and in their opinions.
Build strategic alliances
- We participate with outside community organizations.
- We understand the needs and goals of hospitals and discharge planners.
- We streamline the admissions process for hospitals and doctors.
- We partner with physicians who share our values.
- We engage local churches and their members.
- We participate in our local communities.
- We encourage external participation and inspection to demystify nursing homes.
- We expand services beyond facility residents.
- We inform the community referral sources of functional outcomes.
Create a unique rehabilitation experience for our residents
- We facilitate resident specific opportunities for maximal independence as evident through purposeful outcomes.
- We provide opportunities for participation in activities that have meaning to our residents.
- We help to integrate rehabilitation goals and objectives into routine care.
- We commit to an infrastructure that balances operational and clinical outcomes including systems, standards, procedures and metrics.
- We commit to communicate and promote shared leadership to create solutions and opportunities.
The Golden Rule for all
- We practice the highest ethical and professional conduct.
- We embody a servant mentality–internally and externally.
- We aspire to exceed our stakeholders' expectations.
- We display a commitment to innovation and continuous improvement and renewal.
- We anticipate stakeholders' future needs and industry trends.